Contact Us

Our Commitment to User Support

At Are You Alive?, we understand that our app is more than just software—it's a critical part of your daily safety routine. When you reach out to us, you're not talking to a bot or a generic call center. You're talking to a dedicated team of real people who care deeply about your experience.

We aim to respond to all technical support inquiries within 24 hours. Whether you're having trouble with your daily notifications, need help adding a contact, or just want to suggest a new feature, our inbox is always open.

We're here to ensure your safety net never breaks.

How to Give Effective Feedback

Your feedback is what drives our development roadmap. When reporting an issue or suggesting a feature, please try to be as specific as possible:

• **Device Model:** (e.g., iPhone 15, Samsung Galaxy S23)
• **OS Version:** (e.g., iOS 17.4, Android 14)
• **Steps to Reproduce:** What were you doing when the issue occurred?
• **Expected vs. Actual Result:** What did you expect to happen, and what actually happened?

Security and Vulnerability Reporting

We take privacy and security with the utmost seriousness. If you believe you've found a security vulnerability in our platform, please reach out to **[email protected]**.

We operate a responsible disclosure policy and will work with you to validate and address any concerns as quickly as possible. Please do not share information about potential vulnerabilities publicly until we have had a chance to investigate.

Your trust is our most valuable asset.

Join the Community: Safety Tips and Stories

Beyond technical support, we love hearing how **Are You Alive?** has impacted your life. Have you used the app to coordinate care for an elderly relative? Did it help you feel safer during a solo backpacking trip?

Share your stories with us on social media or via email. With your permission, we often feature user stories in our newsletter to inspire others to build their own safety circles.

Business Partnerships and Integrations

Are you a healthcare provider, a solo travel agency, or a remote work platform interested in integrating **Are You Alive?** into your services? We are always looking for mission-aligned partners who share our commitment to privacy and simple safety.

Reach out to **[email protected]** to discuss potential collaborations, API access, or enterprise solutions.

The Future of Customer Advocacy

We don't just want to provide support; we want to be your advocates in the digital world. This means fighting for your right to privacy, pushing for better standards in safety technology, and always putting your needs above our bottom line.

As we grow, we plan to launch a "User Advocacy Board"—a rotating group of users who will have direct input into our product development and privacy policies. If you're interested in being part of this future, let us know!

Our Commitment to Transparency

Transparency is the cornerstone of our relationship with you. This is why we publish regular "Transparency Reports" detailing any requests for data we receive (spoiler: it's almost always zero) and how we've responded to them.

We also maintain an open-door policy for researchers and privacy advocates who want to understand our architecture. We have nothing to hide because we collect nothing that could hurt you.

How We Use Your Feedback

Every email you send is read by a human. We categorize your feedback into three buckets: "Bug Fixes," "Feature Requests," and "Mission Alignment." This helps us prioritize our work and ensure we're always moving in a direction that benefits our community.

Many of our best features—like the ability to customize reminder times and the "vacation mode"—came directly from user suggestions. Keep them coming!

A Global Support Network

While our core team is small, our support network is global. We are building a community of "Safety Ambassadors" in every major region who can provide local context and support in multiple languages.

Whether you're in the heart of London or a rural village in India, we want to ensure you have the resources you need to stay safe and connected.

The Ethics of Safety Tech

We believe that technology is never neutral. Every line of code we write is an ethical choice. This is why we've purposefully avoided features like "speed tracking" or "battery level monitoring" for your contacts. While some see these as safety features, we see them as tools for coercive control.

By remaining a "Contact" page for a privacy-first app, we are also a gateway for discussions on how to use technology ethically in relationships. We're here to help you navigate those conversations with your loved ones.

Our Commitment to Environmental Sustainability

Digital safety shouldn't come at the cost of the planet. We've optimized our backend architecture to be as "lean" as possible. Because we don't track GPS data continuously, our servers perform a fraction of the work required by traditional tracking apps.

This means a smaller carbon footprint and a more sustainable service for everyone. When you check in with Are You Alive?, you're choosing a service that's gentle on your battery and on the earth.

How to Request a Data Archive

You have a right to see what we know about you. Even though we collect very little, you can request a full archive of your data at any time by emailing **[email protected]**.

We will provide you with a machine-readable file containing your check-in history, contact list, and account settings within 30 days of your request. It's your data; we're just keeping it safe for you.

Final Thoughts: Building a Warmer World

At the end of the day, Are You Alive? is about making the world feel a little bit smaller and a little bit warmer. It's about knowing that even when you're physically alone, you are never truly unsupported.

Thank you for being a part of this mission. Every time you reach out to us, you're helping us build a better, safer future for everyone.